Last updated: February 2026

1. About This Policy

Fresh Folds ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, hold, use, and disclose your personal information.

2. Information We Collect

We may collect the following personal information:

• Contact details — name, email address, phone number, and suburb
• Service preferences — the laundry service you are enquiring about, preferred dates, and special instructions
• Address information — pick-up and delivery addresses when you use our collection service
• Website usage data — pages visited, time on site, and referring URLs collected via analytics cookies

3. How We Collect Information

We collect personal information when you:

• Submit a quote request through our website
• Contact us by phone, email, or social media
• Book a pick-up or delivery
• Browse our website (via cookies and analytics)

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Deliver the laundry services you have requested
• Schedule pick-ups and deliveries to your address
• Send you service confirmations and updates
• Improve our website and services based on aggregated usage data
• Comply with legal obligations under Australian law

We will not use your personal information for direct marketing without your consent.

5. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Our delivery partners solely for the purpose of completing your laundry pick-up or delivery
• Third-party service providers who assist with website hosting, email, or analytics — all bound by confidentiality obligations
• Law enforcement or regulatory bodies when required by Australian law

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

7. Cookies

Our website uses cookies to improve your browsing experience and collect anonymised analytics data. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

9. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us:

• Email: hello@freshfolds.com.au
• Phone: 0409 853 283
• Address: New Beith, QLD 4124

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.